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What is Intake Software?

Published on May 2, 2024
3 minute read
Jan Hill
Written by Jan Hill

Legal client intake software is a type of technology specifically designed to streamline the process of collecting information from clients or potential clients in the legal industry. Legal client intake automation is typically used by law firms, legal departments, or legal service providers to efficiently gather relevant details about a case or legal matter during the initial consultation or intake process.

What is intake software used for?

Legal intake software is used to improve efficiency, productivity, and client satisfaction in the intake and case management processes by automating the following routine tasks:

  • Forms: Legal software solutions often provide customizable online intake forms that clients can fill out electronically. These forms can be tailored to gather specific information relevant to different types of legal cases.
  • Manual processes: Legal intake software provides tools for automation of the intake process to reduce manual data entry and streamline procedures. This may involve automatically populating client information into case management systems or other databases.
  • Document management: Some legal intake software platforms provide document management capabilities that allow users to securely upload and store important documents related to the intake process.
  • Client communication: Legal intake software solutions frequently feature tools for communicating with clients, such as automated email or text message reminders, updates, and notifications.
  • Integration: Integration with other software systems commonly used in law firms, including case management software, customer relationship management (CRM) systems, or billing software, is another valuable feature of legal intake software.
  • Data security and compliance: Legal intake software systems must prioritize data security and compliance with legal regulations, such as client confidentiality requirements outlined by bar associations or data protection laws.

Legal intake software creates a repeatable process that allows law firms and legal departments to spend more time on billable work.

What is the purpose of an intake software?

Legal client intake software helps legal professionals manage and organize client intake information more efficiently to improve client satisfaction and streamline the overall legal workflow.

What is the most popular legal software?

Best-in-class tools for legal client intake, workflow & marketing automation, legal billing, document management, and more are fundamental to the success of your law practice. Some of the most popular legal software systems include Clio, Lawmatics, MyCase, PracticePanther, and Smokeball. Lawmatics integrates with these and other legal tech applications and many intake software systems to help lawyers run their firms more efficiently.

How much does legal software cost?

The cost of legal software varies depending on the type of software, the features included, the size of the law firm or legal department, and whether it's a one-time purchase or a subscription-based service:

  • Subscription-based software: Users pay a monthly or annual fee ranging from a few dollars per user per month for basic features to hundreds or thousands of dollars per month to access the software.
  • One-time purchase: Some legal software may be available for a one-time purchase, where users pay a one-time fee to buy the software outright. These costs can vary widely depending on the complexity and features of the software, ranging from a few hundred dollars to several thousand dollars or more.

In addition to the base subscription or purchase price, there may be additional costs associated with legal software, such as setup fees, training fees, customization fees, and fees for additional users or features. Different software vendors may have different pricing models and pricing tiers based on number of users, level of support, and features included. Law firms and legal departments should carefully evaluate their needs, budget, and the features offered to make the best decision regarding legal software.

What type of software do attorneys use?

Attorneys use a variety of software applications to streamline their workflow, including:

  • Case management software: To organize and manage cases, track deadlines, store documents, manage client information, and assign tasks.
  • Document management software: To create, store, organize, and collaborate on legal documents electronically.
  • Time and billing software: To track billable hours, generate invoices, and manage client billing information.
  • Practice management software: To manage client intake, case management, document management, billing, and accounting.
  • Legal calendaring software: Legal calendaring software helps attorneys manage court deadlines, hearings, appointments, and other important dates. It can sync with other calendar applications and provide reminders to ensure compliance with deadlines.
  • Communication and collaboration tools: To communicate with clients, colleagues, and other stakeholders via email, instant messaging, video conferencing, and secure client portals.
  • Conflict checking software: To identify potential conflicts of interest before taking on new clients or cases.

The best legal software systems, like Lawmatics legal CRM, are all-in-one platforms that help law firms drive efficiency, attract more prospects, increase client engagement, and accelerate growth.

Lawmatics: the best legal intake software for your firm

Are you ready to elevate your client intake experience and maximize firm revenue with the #1 CRM for law firms? Request a Lawmatics demo today.

Jan Hill

Jan Hill

Jan is a paralegal and freelance copywriter who spends most of her working hours in the law and legal tech space. When she’s not writing, Jan can be found playing with (and cleaning up after) her three dogs and one cat and enjoying the Southern California sun.
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