Introducing MMS Messaging: Collect Client Images Faster and Easier

When a client needs to send over a copy of their ID or an accident photo, they’re not looking for a complicated process. They don’t want to log into a portal, track down your email address, or dust off the household scanner. They want to do what they already do dozens of times a day: take a picture on their phone and hit “send.”

Now, they can — directly to your firm’s text thread.

We’re excited to introduce MMS messaging in Lawmatics, a new add-on feature that makes it easier than ever for clients to share what you need. With MMS enabled, your clients can send photos and other media files straight to your firm via text message, no extra steps required. It’s fast, convenient, and designed for the way people actually communicate today.

And because it all flows into Lawmatics, your team gets complete visibility — without ever chasing an email or wondering where that document went.

Why law firms need MMS

Law firms have long used SMS in Lawmatics to confirm appointments, send reminders, and streamline the intake process. It’s a fast, reliable way to keep communication moving — especially during those early client interactions where speed and clarity matter most.

Now, with the addition of MMS, there’s an even more convenient option when a client wants to share something visual. Whether it’s a photo of a document or an ID, clients can send it directly by replying to a text message — no need to switch to email or upload through another system.

For clients who are on the go or not especially tech-savvy, it’s a natural extension of how they already use their phones. And for firms, it’s a simple way to keep all communication in one place. A quick handoff of information is especially useful in early-stage conversations, where momentum can mean the difference between a retained client and a lost opportunity. It also helps prevent small delays from snowballing; when an item isn’t in-hand, you can’t move forward.

How MMS messaging works

MMS is an add-on feature that builds on your existing SMS capabilities in Lawmatics. Once enabled, clients can simply reply to your text with a file.

Supported file types include standard formats like .jpeg and .png. You’ll see incoming media directly in the conversation thread within Lawmatics. From there, your team can take whatever next step is needed — whether that’s moving the intake forward, assessing the file in the client’s record, or triggering an automation based on the update.

Where MMS makes the biggest impact

While MMS is helpful across the board, in some practice types, the convenience can be a game-changer.

Take personal injury, where documentation often includes real-time photos of injuries, accident scenes, or vehicle damage. Now, they can just text it, and you’ll receive it within seconds. And because Lawmatics is SOC 2 Type 2 and HIPAA compliant, your firm can safely receive even sensitive medical or personal records through MMS without worrying about where or how those files are stored.

Alternatively, in immigration law, there’s often a long list of required documents: passports, visas, birth certificates, proof of residency, and more. Clients may not have ready access to email or may be coordinating with family members across borders. MMS lets them send what they have on hand right away, without needing a laptop or scanner.

Even in estate planning, family law, or criminal defense, there are plenty of moments where a client needs to share a physical document, handwritten note, or piece of mail. With MMS, they can take a photo and send it through the text thread they’re already using to communicate with your firm. It’s easy, intuitive, and completely in line with how they already use their phones.

Built for a client-centered experience

For your firm, MMS means fewer delays, fewer follow-ups, and fewer dropped balls. For your clients, it means a legal process that feels more responsive and modern. Instead of “please send that via email when you get a chance,” they hear: “you can just text it.”

And that shift matters. When clients feel like it’s easy to work with you, they’re more likely to follow through, stay engaged, and trust the process. And when your team has the files they need, exactly when they need them, they can serve clients more efficiently and effectively.

Getting started with MMS

At the end of the day, adding MMS support is about reducing friction in one of the most common parts of the legal journey: sharing photos and documents. Your clients expect to communicate with you as easily as they do with friends or family — and now, they can.

If you're already using Lawmatics, enabling MMS is a simple upgrade. Once the feature is activated on your account, all incoming client messages will support media attachments, with no extra setup required on your end. To enable MMS for your firm, just reach out to your account manager or use this form to sign up.

Not using Lawmatics yet? Get a demo to see how our platform helps law firms streamline communication, automate intake, and deliver a better client experience from day one.